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State of SMB AI 2026

Where does your campaign actually stand?

Honest aggregate benchmarks from opt-in Rigyx businesses across eight verticals. Reply rates, open rates, bounce rates — measured on real outbound, refreshed hourly. k-anonymized so no individual business is ever identifiable.

Last updated: 27 October 2026Trailing 30 daysCohorts building toward k=5 threshold

What we measure

Three metrics, each with a real definition.

We track only the metrics that map to revenue. No vanity numbers, no email-platform inventions. Each number is computed from the same SQL that drives the in-product dashboard — what you see in the public report is what your own dashboard shows.

Reply rate

Replies divided by emails delivered (excludes bounces)

Open rate

Opens divided by emails delivered (tracked via 1×1 pixel)

Bounce rate

Hard bounces — addresses that rejected on the first attempt

Methodology

Privacy-preserving by construction, not by promise.

Opt-in only

Numbers come exclusively from Rigyx businesses that toggled "Contribute to Benchmark Network" inside their dashboard. There is no implicit data collection.

k-anonymity (k=5)

Any vertical cohort with fewer than 5 contributing businesses is suppressed at the SQL layer before the report row is built. No individual business can be re-identified by triangulation.

Same source as your own dashboard

The aggregate query is the same one that powers in-product percentile cards. Public and private reports diverge only in scope, never in definition.

Numbers reflect opt-in Rigyx users only. Cells with fewer than 5 businesses are suppressed as Pending cohort until that threshold is reached. No business is ever identified.

P25
Bottom quarter
Median
Middle of the pack
P75
Top quarter

Web Agency

Build + design shops, freelance dev studios

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

B2B SaaS

Subscription software targeting other businesses

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

Consulting

Independent advisors, boutique consultancies

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

Creative Services

Branding, copy, video, design and marketing studios

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

Hospitality SMB

Guest houses, small hotels, F&B

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

E-commerce

DTC brands, indie shops on Shopify/WooCommerce

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

Local Services

Trades, home services, small contractors

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

Digital Products

Courses, templates, info products, indie SaaS

Pending cohort
Reply rate
Not enough data yet
Open rate
Not enough data yet
Bounce rate
Not enough data yet

Why every vertical says “Not enough data yet”

The report only publishes a vertical's numbers once at least 5 opt-in businesses have contributed measurable activity to it. That threshold is enforced at the SQL layer for k-anonymity. Cohorts grow as more Rigyx businesses join the Benchmark Network — first vertical to cross the line will be the first to show live numbers here.

How to read it

A median is a starting point, not a verdict.

Above the median is good

A campaign with a reply rate above the P50 line for its vertical is performing better than half of comparable businesses on the platform.

P25 is your minimum

Below P25 is a signal — usually targeting, subject line, or list quality. Inside Rigyx the Marketing agent will surface why.

P75 is where you scale

Above P75 means your offer + voice + targeting are aligned. The bottleneck shifts from conversion to volume — that's when the Network compounds.

Want your own percentile, not just the public one?

Start a 14-day trial, opt in to the Benchmark Network inside your dashboard, and your own dashboard shows your exact percentile within your vertical — refreshed with every send. The public report stays k-anonymized; your private one is precise.

Start free